Problem Buyer: gismo2002animal

Firstly this buyer gave us two lovely positives earlier. Checkout our Eleven thousand+ positive transactions

Old Story: Buyer wants an exchange.

We ask them to return.

They say 'Not until you send another'.

We say 'no' not until you return it for a full refund including our original postage costs
(name a shop in the world that would refund / exchange without a return this).

They get aggressive.

We repeat that they have to return the item.

Buyer raises a dispute.

eBay tell them to return it.

It's swings and roundabouts really.

Obviously buying vintage clothes online is tricky as every piece is different; this is why we're liberal with refunds!

Update: On a previous order (80p with free postage on us) the buyer chargedback. We gave him his 80p to simply stop him bothering us but some people, especially caps locks based ones, are ridiculous

Thank you for reading: Remember negative feedback is for losers x

Problem eBay Buyer: Oliaimee

The online buying of one-off vintage clothing without trying them on sometimes throws up issues as everyones perception of sizing and quality is different. With over 11,000 transactions we definitely know the difference between an extra small and a large....


-This buyer wanted us to send a replacement before returning an item. This does not happen in any shop in the world without payment for an additional item


-This buyer wanted original postage costs x2 refunding even though it only cost them £3.45 to return which was more than covered by our courier collection £5.95 being refunded in full with the full item cost.


If you can name any online shop in the world that does this please get touch. This buyer constantly buys and returns items (at our expense) yet it's only now that they've begun to be a recurring headache. I think this may have stemmed from blocking the buyer because of this but anyway.....


Above was the piece of paper we received in a rather scrappy return. You can imagine what the emails were like.


'You have one last chance before I tell you what I think: I bought the jacket for 27.65 including postage and packaging. The jacket you sent was the wrong size. Extra Small and not large. You had the same jacket on your sit in XS and had sent me the wrong one. I have received £27.65 refund I paid £3.45 to send it back You have not refunded this. I am out of pocket: £3.45, package £2.00, Trip to Post office. Not because I bought second hand clthes that can be not the size I expect but because you sent the XS and not the Large (Again : Our Note - With over 11,000 transactions we definitely know the difference). You say you are not a machine - prove it by at least answering the question rather than sending the same email over an over again!!!! I have never ever left bad feedback and am about to.' 


We refunded the original £5.95 postage costs so as you can tell the buyer was more than covered; In future we might only refund item costs rather than the full amount because it's us that loses the postage costs in these transactions. If you shopped at Topman you wouldn't receive a penny in return postage. Secondly when a buyer repeats the same demands over and over again we can't do anything other than repeat our already genourous policy regarding returns.


If I wanted to I could play your silly games and could have my Thrifty beatnik experience as the first google hit for your company within 6 days if I wanted to slate you!! I suggest you pay my money and bloody grow up! 


Of course a mature person always threatens someone whilst punctuating with exclamation marks......


Always online to help polite buyers (and the difficult ones)


 -Thrifty

Problem Buyer: sweet4u23

Another example of extreme rudeness: Please note we simply asked the buyer for a copy of the recorded code or even just the postage recipt in response to each example of abuse. When I tried calling his mobile Mr Hussain / Mr Khan [the buyer had two identities on ebay] would not answer.

Thrifty Beatnik: 'Hi there: I have not recieved the item from you. When you can find me the recorded code or postage recipt and scan it I will refund. It is your responsibility to return the item safely to us as per ebay and our terms and conditions. Cheers'

Mr Hussain [by email not logging in] : 'I told you before I dont have a tracking number as i posted it standard postage.. I HAD to pay for the postage costs from my pocket .. The item might be lost as it shud have been dleivred by now.. You know what Keep the jumper and my money,, you cheats..I will end this..

Now obviously if Mr Hussain / Khan had just provided a receipt or any evidence he had posted it this would have been enough for us and we'd have refunded at our loss. I prefer to trust than be paranoid. Despite us clearly listing the condition he wanted to exchange it for a new one with tags. I don't know why people do no read the auctions they bid on.
 
Anyway this is the kind of buyer incompetance on eBay we face on a day to day basis. Ebay is our outlet and negative feedback is just flaming on a webforum but we like to be clear that with a little common courtesy we'll happily help you.
 
I will end this.. post

There is such a thing a problem buyer on eBay. Block User vwgolfmike

This is why I dislike ebay: A buyer makes no attempt to contact you then leaves a negative feedback. Fortunately I can submit this to ebay to remove as the buyer has falsified that he made an attempt to contact us when leaving a negative feedback.

Though we're selling alot of tees for haiti this week we are not a charity and will not refund an item unless its returned. Name any high street or online shop in the world that would? Would you? The answer is no isn't it. It's that common sense thing that's always lacking when it comes to feedback

Our attitude to negative feedback is that it is the equivalent of the rather sad characters you get leaving ridiculous statementson a news comments box or flaming users on a website forum. You know the sort people who dislike facts as they undermine there own lazy defamation based arguments. The sort of ebayers that threaten it are the sort of people who do not read that we are a vintage shop or that they are simply too lazy to return the item for a refund.

Unlike our official website just because there happens to be a feature were you can put defamation doesn't mean we are threatened by it. Generally if you are polite and helpful we will refund at our loss if there are postage problems. All negative is removed for us by eBay within two weeks as we're fantastic sellers so just help us help you.

Thrifty Beatnik Style Guide - Dunn & Co Fox Hunting Jacket -21/10/2009

The Jacket : This Jacket is a vintage Dunn & Co tailored hunting jacket. It  oozes upper class dandy-ish style. Obviously fox-hunting is for c*nts so please do not appreciate this if you think that the trapping and massacre of defenceless animals is a good thing.

You can appreciate, nay love, the countryside without believing in acrane sports and this coat is perfect for keeping you warm whilst giving off pure modern Mr Darcy vibes.

Dunn & Co should be a household
name. Nuff Said.

Thank you for reading
~Thrifty Beatnik
http://www.thriftybeatnik.co.uk/

Thrifty Beatnik Mens Style blog - Ian Brown TrackSuit Top - 20/10/2009

I think that really, much like his hairstyle, there is only one person who can pull off a tracksuit top. His name is Ian Brown. Whether it's a limited edition Adidas or a Manchester Palace knock off I really can't think of another person who can wear one unselfconciously .

Just packing things so instead of a long blog listen to this

Thrifty Beatnik Blog: The 3-Piece Mod Suit / Euroyéyé Festival 2010: 19/10/2009

In 2010 I'm considering heading over to check out the Euro Yé-yé Festival in Gijon. It's a celebration of Mod and Yé-yé clothing and culture and looks amazing for checking out the latest modern updates to a classic style.

But dress codes in foreign countries are always a nightmare for us Brits especially when compared to our sometimes amazing European counterparts often leaving one with no idea of what to wear or, worse, having to wear something hideous.

Therefore i'd probably go with a classic three piece pinstripe suit  which recently has taken quite alot of stick for being the uniform of those pesky bankers. It's not. And this suit is cool.

The only problem is that the legs are a tad short but isn't that cool nowadays? When does a halfmast become acceptable. I remember at school we would rinse the short-trousered. If anyone can confirm it that'd be a big help.....

Thank you for your help :)
~Thrifty Beatnik
http://www.thriftybeatnik.co.uk/