Problem eBay Buyer: Oliaimee

The online buying of one-off vintage clothing without trying them on sometimes throws up issues as everyones perception of sizing and quality is different. With over 11,000 transactions we definitely know the difference between an extra small and a large....


-This buyer wanted us to send a replacement before returning an item. This does not happen in any shop in the world without payment for an additional item


-This buyer wanted original postage costs x2 refunding even though it only cost them £3.45 to return which was more than covered by our courier collection £5.95 being refunded in full with the full item cost.


If you can name any online shop in the world that does this please get touch. This buyer constantly buys and returns items (at our expense) yet it's only now that they've begun to be a recurring headache. I think this may have stemmed from blocking the buyer because of this but anyway.....


Above was the piece of paper we received in a rather scrappy return. You can imagine what the emails were like.


'You have one last chance before I tell you what I think: I bought the jacket for 27.65 including postage and packaging. The jacket you sent was the wrong size. Extra Small and not large. You had the same jacket on your sit in XS and had sent me the wrong one. I have received £27.65 refund I paid £3.45 to send it back You have not refunded this. I am out of pocket: £3.45, package £2.00, Trip to Post office. Not because I bought second hand clthes that can be not the size I expect but because you sent the XS and not the Large (Again : Our Note - With over 11,000 transactions we definitely know the difference). You say you are not a machine - prove it by at least answering the question rather than sending the same email over an over again!!!! I have never ever left bad feedback and am about to.' 


We refunded the original £5.95 postage costs so as you can tell the buyer was more than covered; In future we might only refund item costs rather than the full amount because it's us that loses the postage costs in these transactions. If you shopped at Topman you wouldn't receive a penny in return postage. Secondly when a buyer repeats the same demands over and over again we can't do anything other than repeat our already genourous policy regarding returns.


If I wanted to I could play your silly games and could have my Thrifty beatnik experience as the first google hit for your company within 6 days if I wanted to slate you!! I suggest you pay my money and bloody grow up! 


Of course a mature person always threatens someone whilst punctuating with exclamation marks......


Always online to help polite buyers (and the difficult ones)


 -Thrifty