Saturday, May 1, 2010

Problem Buyer: gismo2002animal

Firstly this buyer gave us two lovely positives earlier. Checkout our Eleven thousand+ positive transactions

Old Story: Buyer wants an exchange.

We ask them to return.

They say 'Not until you send another'.

We say 'no' not until you return it for a full refund including our original postage costs
(name a shop in the world that would refund / exchange without a return this).

They get aggressive.

We repeat that they have to return the item.

Buyer raises a dispute.

eBay tell them to return it.

It's swings and roundabouts really.

Obviously buying vintage clothes online is tricky as every piece is different; this is why we're liberal with refunds!

Update: On a previous order (80p with free postage on us) the buyer chargedback. We gave him his 80p to simply stop him bothering us but some people, especially caps locks based ones, are ridiculous

Thank you for reading: Remember negative feedback is for losers x

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